Frequently Asked Questions

Drivers must meet minimum age and licence requirements set out in your Quote and Rental Agreement. Additional conditions may apply for younger drivers.

We accept a valid driver licence in your name. International licences are accepted when in English or accompanied by an International Driving Permit (IDP). You'll also need a payment card in your own name.

Yes. Additional drivers must be named on the agreement, meet the same licence/ID requirements, and may attract a small fee.

Request a Quick Quote online. We'll confirm price, inclusions, bond, and pick-up details before you commit.

In most cases you can modify or cancel before pick-up; fees or rate changes may apply depending on timing and plan type.

No-shows may incur a fee. Please cancel or reschedule as early as possible.

Your Quote shows the base rate plus any selected options (e.g., extra driver) and applicable taxes/fees. Fuel, tolls, fines, and excess reduction packages are additional unless stated.

A refundable bond/pre-authorisation may be taken on a valid card at pick-up. Release timing depends on your bank once the rental is closed with no outstanding charges.

Major credit/debit cards in the renter's name. Cash is not accepted for bonds.

Long-term (subscription-style) plans are typically billed weekly or monthly via card or direct debit. Extensions and early returns should be arranged with us; rates may change if your term changes.

Two. Long term hire works like a car subscription: from $229 a week, minimum 2 weeks, with registration, maintenance, insurance cover and 24/7 assistance included, and you hand the car back at the end. Rent to own is a weekly payment plan that ends with the car in your name: it needs an ABN and a deposit from $3,000, and the payment depends on the car and the term.

Long term hire and rent to own compared

From $229 a week for a 2026 Kia Picanto, $299 a week for a Haval Jolion and $329 a week for a Haval Jolion Hybrid. The minimum hire is 2 weeks, and your quote confirms the final price.

Long term car hire in Brisbane

Often yes, subject to availability and a revised agreement.

Pick-up is in the Brisbane area; the exact location and hours appear on your booking confirmation.

After-hours arrangements may be available, so please ask in advance.

Let us know as soon as possible. Late returns may incur additional charges.

Yes, subject to availability and payment before the current end time.

Your Quote shows the included allowance for your plan. Extra kms may be charged; unlimited options may be available on request.

Return the car with the same fuel level you received at pick-up. Shortfalls may be refuelled at service rates.

You're responsible for tolls incurred during your rental. Where toll processing is used, tolls (and a small admin fee) may be charged to your card after the trip.

Fines remain the driver's responsibility. Authorities or Novo may charge them directly, and an admin fee may apply for processing.

Basic cover is included with an excess (the maximum amount you'd pay in the event of damage). Optional excess-reduction packages may be available; details and pricing appear in your Quote.

Yes. Examples can include off-road use, water damage, and driving above the alpine "snow line" without purchasing specific Snow Cover. If Snow Cover isn't purchased, incidents above the snow line aren't covered by standard LDW/reduced excess.

Ensure everyone's safe, contact emergency services if needed, do not admit liability, gather details/photos, and call our support team immediately.

Passenger vehicles must remain on sealed, public roads. Beach, off-road, race tracks, and restricted areas are not permitted. Interstate travel may require prior approval, so ask us before you go.

Commercial/gig use is only allowed with written approval on eligible long-term or rent-to-own plans and may require different insurance.

No smoking. Pets may be allowed with prior approval; additional cleaning fees may apply for excessive hair/odours.

Yes, details are provided in your booking. Call us if you have a mechanical issue. Tyres, windscreen, lost keys and similar items may be your responsibility unless covered by your plan.

We'll coordinate scheduled maintenance at approved providers. Please contact us before any work is undertaken.

Yes, subject to availability. Add them during quoting or ask our team.

From time to time we run promotions (e.g., long-term savings, referral credits, weekend deals). Availability and amounts vary, so ask us.

You choose a car, pay a deposit from $3,000, then make fixed weekly payments over a term of 1 to 5 years. When the term and any final amount are paid, ownership transfers to you. It is a separate agreement from our rentals, and every application is still assessed (ID, affordability and other criteria).

How rent to own works

It depends on the car. Your weekly payment is set by the car's drive-away price, your deposit (from $3,000) and a term of 1 to 5 years, so there is no fixed weekly price. The rent to own calculator estimates the payment for any car before you apply.

Rent to own calculator

No. $229 a week is our long term hire price for a 2026 Kia Picanto: a rental, you hand the car back at the end. Rent to own payments are worked out per car from its drive-away price, your deposit and the term, and they end with the car in your name.

Long term hire prices

Yes. Rent to own is a business product, so you need an active 11-digit ABN to apply. No ABN? Long term hire does not need one.

Long term car hire

There is no credit check to apply, and bad credit or no Australian credit history does not rule you out. We assess each application on your current situation: your ABN, deposit, weekly budget and any previous payment defaults. We don't provide financial advice.

Who can apply for rent to own

Deposits start from $3,000. A deposit of 20% or more of the car's drive-away price speeds up approval: on a $35,000 car, that is $7,000 or more. The exact amount depends on the car.

Work out your weekly payment

Yes. International students, temporary visa holders and permanent residents can apply, and you don't need an Australian credit history. You still need an ABN.

Most applications are reviewed within 24 to 48 hours. Once approved, you sign the agreement and can start driving.

Options may exist depending on your agreement. Ask us for details before you sign.

Yes, your invoice is emailed after the rental is closed. If you need another copy, contact us and we'll resend it. (Some rental networks also provide online invoice retrieval windows.)

We collect only what's needed to provide and support your rental. See our Privacy Policy for details.

Use the "Get a Quick Quote" form for bookings, or call us for urgent matters. For breakdowns/accidents, use the roadside/emergency contacts on your agreement. We're available 24/7 for essential support.